OVERVIEW

Server

Tapestry in Westbrook Village | Vancouver, British Columbia

May 2024 - Present

 

• Known for infusing the dining room with positivity and warmth, ensuring all guests felt valued and satisfied.

• Played a crucial role in maintaining a clean and organized service area, contributing to a team environment that is both satisfying and fun.

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Senior E-Commerce Business Analyst

N-Squared E-Commerce Vietnam Ltd. | Ho Chi Minh, Vietnam

Oct 2021 - Jul 2023​

• Managed strategy and performance for 9 e-commerce channels (Shopee, Lazada, Tiki, TikTok) across three major accounts: T-fal, Hafele, and Tupperware.

• Supervised a team of 3; implemented workflows that ensured consistent execution and task completion.

• Conducted weekly and monthly data analysis using Power BI and Excel to monitor conversion funnels, customer engagement, and product performance.

• Created SOPs and conducted onboarding for new hires, streamlining team productivity and reducing ramp-up time by 30%.

• Collaborated cross-functionally with marketing and logistics to align inventory with promotional calendars.

Key Accomplishments:

• Improved client satisfaction scores by 20% by effectively identifying and addressing business needs through tailored solutions.

• Led a feasibility study that identified key gaps in the client's business processes, resulting in a 15% cost reduction by recommending new e-commerce tools.

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Marketing Business Analyst – Maternity Leave Contract                                                       

Tho Phat Food Processing Ltd. | Ho Chi Minh, Vietnam

Apr 2021 – Oct 2021

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Tho Phat is a leading Vietnamese food manufacturer with a strong presence in domestic and export markets.

• Hired on a 6-month maternity leave contract to support strategic marketing and business analytics during a key expansion phase.

• Led data analysis and reporting for Baoz restaurant chains, contributing to the successful launch of 12 new franchise locations.

• Analyzed customer transaction and feedback data to identify consumer trends and optimize promotional campaigns, increasing store traffic by 17%.

• Supported ERP system data migration by mapping legacy datasets and validating accuracy during transition.

• Delivered weekly reports and Excel dashboards to leadership, enhancing visibility into franchise KPIs and operational performance.

 

Tax Consultant, Transfer Pricing Intern

Deloitte Vietnam | Ho Chi Minh City, Vietnam

Dec 2020 – Apr 2021

 

• Conducted thorough data analysis for client tax reports, aligning business requirements with financial strategies to ensure compliance with regulatory guidelines.

• Collaborated with business stakeholders to identify potential tax savings and presented cost-saving strategies through in-depth reports and presentations.

• Managed complex client portfolios, working across multiple departments to streamline business processes and achieve financial objectives.

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Guest Services and Operations Coordinator

Osteria Pronto Restaurant, JW Marriott Austin | Austin, Texas

Jun 2019 - Mar 2020

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• Completed a rigorous management trainee program, mastering the art of fine dining service.

• Coordinated the JW Connect Project, collaborating with local restaurants to drive hotel engagement and generate $5,000 in profit.

• Rotated through front-of-house and service management roles, optimizing operations and team workflows through data-driven scheduling